Frequently Asked Questions
Everything you need to know about our luxury eyewear and services.
Are all your glasses and sunglasses authentic?
Yes, we are authorized retailers for every brand we stock. All frames are 100% authentic and come directly from the manufacturers, complete with original cases and certificates of authenticity.
Can I add my prescription to designer frames?
Absolutely. We offer a full prescription service using high-quality lenses. Simply select 'Add Prescription' on the product page and upload your latest optician's report.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For prescription orders, please allow an additional 7-10 working days for our laboratory to custom-glaze your lenses to your exact specifications.
What is your return policy?
We offer a 14-day return policy for a full refund or exchange on all non-prescription items, provided they are in their original, unworn condition. Please note that custom-made prescription lenses are non-refundable.
Do you offer international delivery?
Yes, we ship to over 100 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.